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100% Guarantee - Return Policy
Your satisfaction with any purchase from Candy Crate is 100% guaranteed. If you are not satisfied with the product, please return it in its original condition within 30 days from product receipt, and we will refund your credit card account for the entire amount, less shipping charges (unless the item was damaged or incorrect). Holiday items & special orders are not returnable. Problems due to severe weather and other acts of nature are not covered by our guarantee. Please note that due to health & safety regulations, we cannot accept any returns on any "opened" unwrapped candy.
RETURN POLICY: All return/refund requests must be made to our customer service department within 30 business days of receipt of your order (determined by UPS/FedEx tracking) and must be authorized by customer service in advance. Send your pre-approved returns to:
Refunds are granted for returned products in their original condition, exclude shipping costs, and the customer is responsible for shipping the products back to us. A 20% restocking fee may apply to all returns. If we make any mistakes with your order, we will take full responsibility – just make sure that you contact us within 30 business days of receiving your order, as we cannot approve any requests for refunds/reships after such time.
INCORRECT SHIPPING ADDRESS: If the customer provides the wrong address when placing an order, and the package is en route, and the customer requests a shipment intercept/address correction, customer will be charged $12 per package (this is our cost from UPS and FedEx).
INCORRECTLY ORDERED ITEMS:
If you accidentally ordered the wrong item, in order for credit to be received for incorrectly ordered items, the product must be returned, at purchaser’s expense, to our return address listed above, and must be in the same condition as it was received. In the event that you would like us to provide a call tag for said return, there is a fifteen ($15) dollar fee. Merchandise must be returned, at purchaser's expense, in the same condition as it was received and it is up to the purchaser to choose a return delivery method that best suits their needs. Please note that on orders caused by customer error, we are unable to issue credit for shipping in either direction.
SEASONAL/SPECIAL ORDERS: Returns on special orders or seasonal items are not permitted.
MISSING ITEMS: In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within five (5) business days of physical receipt as determined by UPS tracking. We will compare items ordered as well as physical weight of the package and issue a store credit accordingly.
REFUSAL OF PACKAGE:
If parcels are refused, original and return shipping costs will be charged to the purchaser's original form of payment.