FAQ

Frequently Asked Questions



Why Buy Today from Candy Crate?

Is Your Site Secure?

Do you have a printed catalog you can mail me?

Will you share my information & email address?

Can I include a gift message with my order?

I forgot to include a gift message - can I still include a gift message with my order?

Do you offer a Guarantee?

When will my order ship?

How much does it cost to ship?

What - no free shipping?

Why can I only put one item in my shopping cart?

I'm sending this as a gift, is the price going to be on the packing slip?

Need more information?



Why buy today from Candy Crate?

Every item ships direct from our Huge Candy Warehouse - no middle man or drop shipping. PLUS, you'll be in good company! We have earned the trust of NBC Today, Pepsi, Ralph Lauren, Turner Broadcasting, Warner Bros, Wells Fargo, Apple, Century 21, Coca Cola Enterprises, Conde Nast, Kraft Foods, Oprah, Universal Studios, The Montel Williams Show, Mercedes Benz & Morgan Stanley to name just a few of companies that employ our services to help them with their creative marketing endeavors & meet their gift giving needs (and satisfy a sweet tooth or two).

Is your site secure?

YES. Your confidential information is protected through Yahoo! Secure Server.

Do you have a printed catalog you can mail me?

Sorry, we don't have a printed catalog but we do have a terrific online catalog you can view here -

  • Candy Crate's Catalog


  • Will you share my information & email address?

    NO way! We hate junk mail just as much as you do & you have a right to your privacy! We even have a professional shredding service detroy all of our paper documents every month to ensure security.

    Can I include a gift message with my order?
    YES. When checking out simply write the gift message of your choice (appears on packing slip). If you have to use the back arrow for any reason during the check out process, please double check to make sure your gift message is still on the order form.

    I forgot to include a gift message - can I still include a gift message with my order?
    YES - if you let us know prior to shipping your order. The fastest way is to call us direct at 1-800-849-0772, M-F, 8 - 3PM PST or send us an email to customerservice@candycrate.com.

    Do you offer a Guarantee?
    YES. If you're not completely satisfied, return the product to our candy store within 30 days for a full refund of the purchase price.

    When will my order ship?
    Your order usually ships the next business day or sooner. (95% of orders ship same day if placed by 4pm EST.) Most orders placed by 4pm EST (1pm PST) Mon - Fri will ship the same day. Orders placed after 4pm EST M-F or weekends ship the next business day. All items are shipped via UPS Ground unless requested otherwise. Please allow 3 - 7 business days for delivery (most items will arrive within 2-5 business days depending on location - we ship from the West Coast). Shipping Questions? Check out
    "Shipping Info." Need more information? Email us at customerservice@candycrate.com or call us direct at 1-800-849-0772 M-F, 8 - 4PM PST.

     

    How much does it cost to ship?
    Shipping is calculated on weight & Zip Code. Shipping charges are displayed after you select the items you want & enter the shipping address. Compare our competitors shipping charges. No hidden shipping or handling charges at our candy store!

    Why can I only put one item in my shopping cart?
    The Yahoo Shopping cart requires that cookies are enabled on your computer. If you have any problems ordering from this website for any reason, please call us direct at 1-800-849-0772 M-F, 8 - 3PM PST. We will be happy to take your order over the phone.

    I'm sending this as a gift, is the price going to be on the packing slip?
    No, there is never pricing displayed on packing slips included with the shipment.

    Need more information?
    Email us at customerservice@candycrate.com or call us direct at 1-800-849-0772 M-F, 8 - 3PM PST.

    Why don't you offer free shipping?
    A common question encountered in the world of online shopping is, “Why are shipping charges so expensive?” This query is often immediately followed by: “How can I get free shipping?” Free shipping is a touchy subject for any small business. UPS, FedEx and your beloved local post office do not ship for free. Hence, even if the consumer does not pay shipping costs, they still must be paid by someone. When there is marginal markup on a product to begin with, a business cannot afford to reduce profits further by increasing their own out of pocket expenses by offering free shipping.

    You wouldn’t expect your babysitter to pay you to watch your children. After all, without you she wouldn’t have a job, your cozy couch to lounge on and your fabulous Direct TV to watch. To most people, the very idea is preposterous. Small businesses thrive on your word of mouth, your patronage, and your feedback. We cannot afford to pay you to consume our product by absorbing the shipping cost. Some companies choose to add it to the cost of the product and smart consumers are aware that ultimately, they are somehow paying for the product to arrive at their home or business. All we can do is give you our best shipping rates, quality product, and friendly customer service in hopes that that you will come back, time and time again.

    Shipping charges are based on the weight of an order and the destination to which it is shipping. Your destination in relation to the original pickup will affect your shipping rates. The less energy expended to get your package to you, the lower the charges it will incur. The difference between Fed Ex and UPS rates and ship times can vary based on the location. If there happens to be a hub near you, you are more likely to receive your package earlier in the day and in some cases a day earlier. From anywhere in the United States to any other location in the United States transit time for ground shipping should be no more than five business days. Need items for an event, plan ahead. Always order your items at least ten to fourteen days before you need them. Not only will this give companies’ time to process your order, but also it will save you the air shipping costs it will take to get your items there in time.

    We all know that lighter vehicles get better gas mileage. If you load the back of your pickup truck with heavy furniture and drive it across town, you are likely to exhaust more fuel than your typical daily driving. This leads to reason that a heavier order would expend more resources to ship than a lighter one. In the same sense, carriers charge more for items that must ship in larger boxes. The more room an order takes up, the less room it leaves for other orders and potentially more business for the carrier.

    Another common question results from the popular United States Postal Service commercials recommending their efficient flat rate shipping. Consumers want to know why they are paying $8-$9 for shipping when there is an advertized USPS Priotity mail box starting at only $4.95. While we would love to utilize this option whenever possible, there are times when it is just not feasible. This particular box is roughly the size of an old-fashioned VHS tape box. Fitting five to ten pounds of candy in the box would be impossible. On the other hand if you are going to order something smaller, our Hot Cinnamon Toothpicks Twin Pack for example, select the USPS shipping option before submitting your order for a better rate.

    Before submitting any online order, you should always check the different shipping options. Our shopping cart allows you to update it with each shipping option to see the various costs. Sometimes shipping to a rural area is going to be more expensive via traditional ground shipping than it would be to simply ship the items to your PO BOX address via USPS. While USPS does not guarantee a ship date like UPS or Fed Ex would, they do typically arrive within two to three business days which is can be much quicker. Your best bet is to be aware of your options. Please note that no other carrier ships to a PO BOX but USPS, if you are shipping to a PO BOX the USPS shipping option must be selected.


    Orders are shipped the same business day when placed by 4pm EST and come with a 100% guarantee!

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