Contact Us 1-800-849-0772 M-F 8-3 PST
Warm Weather Shipping Info
If you have any questions, please call 1-760-949-0497. We will be happy to assist you over the phone or e-mail us at email@example.com
CHOCOLATES, GUMMIES & MELLOWCREMES need special handling during the months of April through September, or whenever the weather is warm. To assure that your order will arrive without melting during warm weather, all orders containing any chocolate, gummy or mellowcreme items, must be shipped as outlined below.
You must purchase EXPEDITED, Second or Next Day air when purchasing heat sensitive products shipping to warm regions or during warm months. Your items will be packed in an insulated box with the appropriate quantity of re-usable Ice-Brix™ at no additional charge when expedited shipping is selected. Arrange to have your package delivered where someone is able to receive your package -- perhaps a business address. UPS/FedEx may leave packages on your porch if no one is home. Candy Crate will not be responsible for orders left outside. Perishable orders can only be shipped Monday - Thursday to arrive by Friday. Since APO, FPO & US Territory orders must be sent through the USPS, we cannot accept orders for heat sensitive products going to those regions during April through September.
Sorry, but we can not offer any refunds, and are not responsible for the condition of heat sensitive products, if you do not place your order as outlined above.