Shipping Info

SHIPPING INFORMATION

~ MOST ORDERS PLACED BY 1PM PST SHIP THE SAME DAY M-F. Orders ship from California.



Shipping Info Shipping fees are based on the weight and destination of your order. Therefore, you will not see these fees until you enter your items into your shopping cart and start the checkout process.

To expedite shipping, smaller items and orders going to rural area will be shipped USPS Priority (1-3 business days). If you can not receive mail through the US Post Office, please let us know.

You can check the ORDER STATUS of your existing order here.

NOTE: All orders ship from southern California. Even if it is not warm in your city, your package may travel through warm areas during transit. Read WARM WEATHER SHIPPING at bottom of page.



To get your order to you as quickly as possible, we ship using UPS, FedEx or USPS depending on destination, size of order & when the order is processed. As a general guideline, regular GROUND shipping (you can select an expedited shipping method to arrive quicker) can take up to...

shipping to Southern California, 1-2 business days.

shipping to the West Coast, 2-3 business days.

shipping to the Mid-West, 3-4 business days.

shipping to the East Coast, 4-5 business days.

INTERNATIONAL ORDERS take 2-10 BUSINESS DAYS, depending on destination. International orders must be PAID with PayPal and are shipped via USPS.

 

 Shipping Schedule

If ordered by  1 pm PST on

Ground will arrive no later than

EXPEDITED, 2 Day  arrives on

Next Day  arrives on

Monday

Monday of next week

Wednesday

Tuesday

Tuesday

Tuesday of next week

Thursday

Wednesday

Wednesday

Wednesday next week

Friday

Thursday

Thursday

Thursday of next week

Monday

Friday

Friday

Friday of next week

Tuesday

Monday

Friday after 1pm & weekends

Monday of next week

Wednesday

Tuesday

THE ABOVE IS A GUIDELINE ONLY: Add 1 extra day for weeks that contain a holiday.

A $12 address correction fee will be charged for invalid shipping addresses.

HI, AK and US Territories allow 5 - 7 days.

Rural area delivery may take an additional day.

Weather related delays are not covered by our guarantee.

APO, Military Bases, US Territories ~ allow 10 - 14 days.

It is NOT possible to change or cancel an address or shipping method once an item has shipped.

S&H charges will not be refunded for returned packages.

Most in stock orders placed by 1pm PST (3pm EST) Mon - Fri will ship the same day. Orders placed after 1pm PST M-F or weekends will ship the next business day.

We ship from California, please allow up to 5 business days for ground delivery in the U.S.

In accordance with the policies of USPS, UPS, & FedEx, service guarantees do not apply in the event of severe weather conditions.

We ship internationally to over 40 countries. You should receive your order in 3 – 10 business days; depending on how fast the Customs Department in that particular country clears your order. Because of the unpredictable nature of shipping around the world, chocolate & other heat sensitive items can not be guaranteed.


Cross-country ground shipping can take up to 6 business days to arrive. Please provide us with complete and accurate delivery information including an accurate zip code. A phone number is recommended if possible to assist delivery services in promptly delivering your order. Please note that shipping prices may be in error when the following occurs: items that are large, orders that weigh over 100 pounds, orders that include multiple boxes. We will contact you prior to shipping if this occurs.

UPS & FedEx do not deliver on the weekends & they do not count them as business days. If you choose USPS Priority Mail, please allow 2 - 5 days and provide a valid postal delivery address. Items ship from our Southern California Candy Warehouse.

Why we do not offer FREE SHIPPING on any size order. We do offer coupon codes that will help off set your shipping cost.

INTERNATIONAL CUSTOMS: You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from CandyCrate.com, you are considered the importer of record and must comply with all laws and regulations of the country to which you are receiving/sending the goods.

CANADIAN TAXES: Taxes are assessed only on goods valued at $20 CAD (about $15 USD) or more and are generally about 8-15% (depending on the province); a $5 handling fee is added when an item must be taxed. When taxes are charged, Customs sticks a taxes-owing form on the box and the box is held by the Post Office as a COD -- recipient pays the tax/handling when the package is retrieved.

If you have any questions, please email us at customerservice@candycrate.com. or call us direct at 800-849-0772 before ordering.

WARM WEATHER SHIPPING

If you have any questions, please call 800-849-0772. We will be happy to assist you over the phone. CHOCOLATES, GUMMIES & MELLOWCREMES need special handling during the months of April through September, or whenever the weather is warm. To assure that your order will arrive without melting during warm weather, all orders containing any chocolate, gummy or mellowcreme items, must be shipped as outlined below. You must purchase EXPEDITED, Second or Next Day air when purchasing heat sensitive products shipping to warm regions or during warm months. Your items will be packed in an insulated box with the appropriate quantity of re-usable Ice-Brix™ at no additional charge when expedited shipping is selected. Arrange to have your package delivered where someone is able to receive your package -- perhaps a business address. UPS/FedEx may leave packages on your porch if no one is home. Candy Crate will not be responsible for orders left outside. Perishable orders can only be shipped Monday - Thursday to arrive by Friday. Since APO, FPO & US Territory orders must be sent through the USPS, we cannot accept orders for heat sensitive products going to those regions during April through September. We are not responsible for the condition of heat sensitive products if not ordered as outlined above.



  • SAVE 5% on your order Today! Use Promo code ~ sweetsavings
  • ORDERS PLACED BY 4PM EST (1PM PST) SHIP SAME BUSINESS DAY M-F
  • SAVE 5% on your order Today! Use Promo code ~ sweetsavings
  • Your confidential information is protected by 256bit SSL Secure Servers!

Orders are shipped the same business day when placed by 4pm EST and come with a 100% guarantee!

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Shipping Info